The challenge
When a return is refunded to the original payment method, the business loses that revenue instantly and the customer waits days to get it back. And if the purchase included exclusive discounts or accumulated savings, calculating the correct amount by hand is slow and error-prone, especially with a gift receipt, when the recipient doesn't have the original payment method.
How it works
The Deposit Card is offered as an additional alternative to a traditional refund, never as the only option.
Illustrative example
The customer bought 2 shirts (€100) and a pair of sneakers (€80) with an exclusive 20% discount on the sneakers for buying the shirts, plus 5% savings on the whole purchase.
Benefits
Don't manage a return. Manage the customer's next visit.
Impact
The balance stays in-house
The returned amount remains a future sale, not a lost refund.
Available instantly
No waiting days for a bank or payment gateway refund.
Gift receipts, solved
The recipient recovers the balance even without the original payment method.
See it in Wapping Manager
When setting up the service, you define the maximum activation amount, whether it is prioritized over other refund methods, and whether the customer can turn it on or off from their wallet.
Deposit Card
Wapping vs. the traditional approach
| Aspect | Traditional approach | Wapping |
|---|---|---|
| Availability of funds | Days waiting for the bank | Instantly, in the customer's wallet |
| Calculation with discounts applied | Manual and error-prone | Automatic, reverses the exact benefit |
| Gift receipts | Difficult without the original payment method | Balance available to the recipient |
| Revenue retention | Leaves the business | Stays as credit for a future purchase |
Use case — Customer Service and Marketing
Someone receives a sweater as a gift and wants to exchange it for a different size, but doesn't have the card originally used to pay. Instead of blocking the return, the store offers a Deposit Card: the amount is available instantly in their wallet, they can complete the exchange right then, and the business keeps that value as a future purchase instead of losing it.
Our customers drive us to keep innovating
Frequently asked questions
A service that converts the amount of a return into digital balance in the customer's wallet, instead of a bank refund. That balance can be used as a payment method on future purchases, in store or online.
Wapping automatically reverses the benefits associated with the returned items: if an exclusive discount or savings were applied to that purchase, they are recalculated and deducted from the returned amount and from the corresponding accumulated balance.
Yes, if configured that way: the customer can turn the Deposit Card on or off from their wallet at any time, so their balance isn't spent on a purchase they don't want to use it on.
No. It's usually offered as an additional alternative alongside the traditional refund, never as the only option available to the customer.
We'll show you how to set up your Deposit Card program on top of your own return policy.