of businesses do not really know their customers?
You are aware that technology has become a key factor in the new shopping experience that customers demand. You have a lot to offer, you believe in your business and you are looking for solutions to adapt it to this new reality. However:
- You feel that everything is going very fast.
- It is not easy for you to follow the pace imposed by the big technology companies.
- You doubt about what actions to take in order to remain the preferred option for your customers.
We will help you to achieve the peace of mind that a stable base of customers provides, even though you have never managed a loyalty program.
Offer a new customer experience. Analyze your customers´ behavior and connect emotionally with them through personalized rewards and benefits.
Wapping is cutting-edge technology at the service of your business. A tool to differentiate your brand, excite and exceed your customers´ expectations.
Get a detailed view of the behavior and purchasing habits of customers in brick and mortar stores, ecommerce and social media.
Divide your users by profiles taking into account all the information: purchase history, repetitions, greatest activity days, age ranges, places of origin, products, top customers and much more.
Strengthen your customer loyalty by recognizing their preferences and providing tailor-made benefits.
Surprise your customers with customized benefits through multiple services: reward points programs, promotions, coupons, gift card, e-ticket, … in all your sales channels: brick & mortar stores, ecommerce and social media
Online and offline, the customer is unique.
Wapping merge both worlds to bring a unified customer experience.
How to implement a CX personalization solution in your retail business.
You wake up every day with the target to stand out in your market and it requires to differentiate your brand. Learn the two alternatives you have to roll out a solution to personalize customer experience in your retail business.
How are you managing your business? Are your customers the center of your strategy?
Most retail businesses have never considered their main asset: their customers. They handle a lot of management and billing information but they hardly know who visits their stores, why they enter and what their tastes and preferences are.
Why Big Data and Mobile Marketing have arrived in retail to stay?
Classic and generally ineffective loyalty programs are being replaced, thanks to Big Data and Mobile Marketing by new digital programs that add value to the users and improve customer experience.
To offer a better customer experience is now possible.
With a proved know-how supported by years developing business solutions inside leading retail companies:
- With the solvency of a technical team that has developed service platforms used nowadays by large multinational companies.
- With the knowledge and an overall vision of the latest consumption and lifestyle trends.
What would your business be like if you could make your customers feel unique?
Start with Wapping today. Request a live demo of our loyalty management platform and discover how to grow your business adapting your brand to the current lifestyle.