of businesses struggle with creating omnichannel services that improve customer experience and increase brand engagement?
You are aware that technology has become a key factor in the new shopping experience that customers demand in a great brand. To achieve customers´ loyalty requieres to offer them services that make their life easier in your business. However:
- You feel that everything is going very fast.
- It is not easy for you to follow the pace imposed by the big technology companies.
- You doubt about what actions to take in order to remain an attractive option for your customers.
Stop treating the online channel as something totally independent of offline.
Wapping makes omnichannel a reality. Identify your customer at any point of interaction with your brand and offer services that work interchangeably online and offline.
Online and offline, the customer is unique. Get a detailed view of your customer behavior in brick and mortar stores, ecommerce and social media.
Use the dashboard to extract the different customer profiles using all the information: purchase history in every sales channel, frequency, days of more activity, age ranges, places of origin, items by customer, best customers and much more.
Connect 1 to 1 with your customers.
Turn your business into a "customer centric" company by offering services that bring real value to your clients.
Use your management dashboard to define digital services adjusted to your business, that your customers will enjoy in the palm of their hand through your brand app. Services that will drastically improve customer experience in your brand and that your users will indistinctly enjoy in your physical stores and ecommerce: cashback programs, direct discount programs, rewards, promotions, gift coupons, gift card, credit card, digital ticket, …
How to develop a real omnichannel experience
It´s to take another step in your business, to make omnichannel for your client a reality. Discover the two ways to implement an omnichannel solution to engage customers and personalize their shopping experience in your brand.
Why Big Data and Mobile Marketing have arrived in retail to stay?
Classic and generally ineffective loyalty programs are being replaced, thanks to Big Data and Mobile Marketing by new digital programs that add value to the users and improve customer experience.
How to create “Customer Centric” services that bring real value to your customers and differentiate your business.
Learn what kind of services demands the current consumer and how to start offering them in your business to make their life easier, reward their trust and always become their preferred option.
To offer a better customer experience is now possible.
With a proved know-how supported by years developing business solutions inside leading retail companies:
- With the solvency of a technical team that has developed service platforms used nowadays by large multinational companies.
- With the knowledge and an overall vision of the latest consumption and lifestyle trends.
What would your business be like if you could make your customers feel unique?
Start with Wapping today. Request a live demo of our loyalty management platform and discover how to grow your business adapting your brand to the current lifestyle.