---
title: "Digital CX services"
url: https://www.wappingweb.com/en/digital-cx-services/
date: 2022-10-10
modified: 2026-06-26
author: "dac | Wapping"
description: "[vc_row row_height_percent=\"0\" override_padding=\"yes\" h_padding=\"0\" top_padding=\"4\" bottom_padding=\"4\" back_color=\"color-114335\" overlay_alpha=\"8\" gutter_size=\"3\" column_width_percent=\"100\" shift_y=\"0\" z_index=\"1\" top_divider=\"gradient\" uncode_shortcode_id=\"180842\" back_color_type=\"uncode-palette\"][vc_column column_width_percent=\"100\" position_horizontal=\"left\" position_vertical=\"middle\" gutter_size=\"3\" overlay_alpha=\"50\" shift_x=\"0\" shift_y=\"0\" shift_y_down=\"0\" z_index=\"0\" medium_width=\"0\" mobile_width=\"0\" width=\"1/1\" uncode_shortcode_id=\"206275\"][vc_row_inner row_inner_height_percent=\"0\" overlay_alpha=\"8\"..."
word_count: 1282
---

# Digital CX services

[vc_row row_height_percent="0" override_padding="yes" h_padding="0" top_padding="4" bottom_padding="4" back_color="color-114335" overlay_alpha="8" gutter_size="3" column_width_percent="100" shift_y="0" z_index="1" top_divider="gradient" uncode_shortcode_id="180842" back_color_type="uncode-palette"][vc_column column_width_percent="100" position_horizontal="left" position_vertical="middle" gutter_size="3" overlay_alpha="50" shift_x="0" shift_y="0" shift_y_down="0" z_index="0" medium_width="0" mobile_width="0" width="1/1" uncode_shortcode_id="206275"][vc_row_inner row_inner_height_percent="0" overlay_alpha="8" equal_height="yes" gutter_size="4" shift_y="0" z_index="0" limit_content=""][vc_column_inner column_width_percent="100" position_vertical="middle" align_horizontal="align_center" gutter_size="1" override_padding="yes" column_padding="2" overlay_alpha="50" shift_x="0" shift_y="0" shift_y_down="0" z_index="0" medium_width="0" mobile_width="0" width="1/1" uncode_shortcode_id="148855"][vc_custom_heading text_color="color-jevc" text_size="fontsize-144627" text_weight="600" text_space="fontspace-111509" css_animation="bottom-t-top" animation_speed="600" animation_delay="200" uncode_shortcode_id="142775" text_color_type="uncode-palette"]An exclusive shopping experience that your customers will love [/vc_custom_heading][vc_empty_space empty_h="1"][vc_column_text css_animation="bottom-t-top" animation_speed="400" animation_delay="800" uncode_shortcode_id="437728"]Purchasing decision takes into account not only price, convenience is also very relevant. Differentiate your brand offering your customers avant-garde digital services for an agile, personalized and omnichannel shopping experience.[/vc_column_text][vc_empty_space empty_h="3"][vc_single_image media="81195" media_width_percent="90" alignment="center" css_animation="bottom-t-top" uncode_shortcode_id="139459"][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row row_height_percent="50" override_padding="yes" h_padding="2" top_padding="5" bottom_padding="5" overlay_alpha="50" gutter_size="4" column_width_percent="100" shift_y="0" z_index="0" top_divider="tilt" el_class="inverted-device-order" uncode_shortcode_id="501307"][vc_column column_width_use_pixel="yes" gutter_size="3" overlay_alpha="50" shift_x="0" shift_y="0" shift_y_down="0" z_index="0" medium_width="0" mobile_width="0" css_animation="bottom-t-top" width="1/3" column_width_pixel="900" uncode_shortcode_id="186130"][vc_custom_heading text_color="color-j-azulete" text_size="fontsize-203198" text_weight="600" text_space="fontspace-111509" uncode_shortcode_id="424203" text_color_type="uncode-palette"]Gift Card program[/vc_custom_heading][vc_custom_heading text_size="fontsize-116604" text_weight="600" text_space="fontspace-111509" uncode_shortcode_id="173854"]Let your customers to share your brand with family & friends[/vc_custom_heading][vc_column_text uncode_shortcode_id="175554"]Attracts New Customers and improve customer retention with an omnichannel Gift Card service that your customers will purchase for their special ones. Allow gift card receivers to know your brand and come across your store for the first time.[/vc_column_text][/vc_column][vc_column column_width_percent="100" gutter_size="3" overlay_alpha="50" shift_x="0" shift_y="0" shift_y_down="0" z_index="0" medium_width="0" mobile_width="0" css_animation="bottom-t-top" width="2/3" uncode_shortcode_id="197552"][vc_single_image media="81194" media_width_percent="89" alignment="right" uncode_shortcode_id="466313"][/vc_column][/vc_row][vc_row row_height_percent="50" override_padding="yes" h_padding="2" top_padding="5" bottom_padding="5" overlay_alpha="50" gutter_size="4" column_width_percent="100" shift_y="0" z_index="0" uncode_shortcode_id="863505"][vc_column column_width_percent="100" gutter_size="3" overlay_alpha="50" shift_x="0" shift_y="0" shift_y_down="0" z_index="0" medium_width="0" mobile_width="0" css_animation="bottom-t-top" width="2/3" uncode_shortcode_id="172351"][vc_single_image media="81191" media_width_percent="88" uncode_shortcode_id="194122"][/vc_column][vc_column column_width_use_pixel="yes" gutter_size="3" overlay_alpha="50" shift_x="0" shift_y="0" shift_y_down="0" z_index="0" medium_width="0" mobile_width="0" css_animation="bottom-t-top" width="1/3" column_width_pixel="900" uncode_shortcode_id="200046"][vc_custom_heading text_color="color-j-azulete" text_size="fontsize-203198" text_weight="600" text_space="fontspace-111509" uncode_shortcode_id="229213" text_color_type="uncode-palette"]Digital vouchers[/vc_custom_heading][vc_custom_heading text_size="fontsize-116604" text_weight="600" text_space="fontspace-111509" uncode_shortcode_id="635761"]Make easy to gift your top products[/vc_custom_heading][vc_column_text uncode_shortcode_id="583486"]Digital vouchers are the most convenient gifting option for new generation shoppers. Enable it for your top products and provide an agile and personalized gifting way.[/vc_column_text][/vc_column][/vc_row][vc_row row_height_percent="50" override_padding="yes" h_padding="2" top_padding="5" bottom_padding="5" overlay_alpha="50" gutter_size="4" column_width_percent="100" shift_y="0" z_index="0" top_divider="tilt" el_class="inverted-device-order" uncode_shortcode_id="144627"][vc_column column_width_use_pixel="yes" gutter_size="3" overlay_alpha="50" shift_x="0" shift_y="0" shift_y_down="0" z_index="0" medium_width="0" mobile_width="0" css_animation="bottom-t-top" width="1/3" column_width_pixel="900" uncode_shortcode_id="186130"][vc_custom_heading text_color="color-j-azulete" text_size="fontsize-203198" text_weight="600" text_space="fontspace-111509" uncode_shortcode_id="183736" text_color_type="uncode-palette"]Deposit Card[/vc_custom_heading][vc_custom_heading text_size="fontsize-116604" text_weight="600" text_space="fontspace-111509" uncode_shortcode_id="176275"]Instantaneous return refund[/vc_custom_heading][vc_column_text uncode_shortcode_id="135014"]Provide your customers an instantaneous refund when managing a return while you keep the balance into your business. [/vc_column_text][/vc_column][vc_column column_width_percent="100" gutter_size="3" overlay_alpha="50" shift_x="0" shift_y="0" shift_y_down="0" z_index="0" medium_width="0" mobile_width="0" css_animation="bottom-t-top" width="2/3" uncode_shortcode_id="137367"][vc_single_image media="81192" media_width_percent="100" alignment="right" uncode_shortcode_id="233371"][/vc_column][/vc_row][vc_row row_height_percent="50" override_padding="yes" h_padding="2" top_padding="5" bottom_padding="7" overlay_alpha="50" gutter_size="4" column_width_percent="100" shift_y="0" z_index="0" uncode_shortcode_id="174036"][vc_column column_width_percent="100" gutter_size="3" overlay_alpha="50" shift_x="0" shift_y="0" shift_y_down="0" z_index="0" medium_width="0" mobile_width="0" css_animation="bottom-t-top" width="1/2" uncode_shortcode_id="172351"][vc_single_image media="81193" media_width_percent="96" uncode_shortcode_id="143065"][/vc_column][vc_column column_width_use_pixel="yes" gutter_size="3" overlay_alpha="50" shift_x="0" shift_y="0" shift_y_down="0" z_index="0" medium_width="0" mobile_width="0" css_animation="bottom-t-top" width="1/2" column_width_pixel="900" uncode_shortcode_id="200046"][vc_custom_heading text_color="color-j-azulete" text_size="fontsize-203198" text_weight="600" text_space="fontspace-111509" uncode_shortcode_id="213938" text_color_type="uncode-palette"]Digital receipts [/vc_custom_heading][vc_custom_heading text_size="fontsize-116604" text_weight="600" text_space="fontspace-111509" uncode_shortcode_id="683647"]Turn your business eco-friendly[/vc_custom_heading][vc_column_text uncode_shortcode_id="677041"]Avoid paper consumption and provide a convenient receipt method so your customers have always available their orders history. Sign them with your certificate and watermark to provide the highest security. [/vc_column_text][/vc_column][/vc_row][vc_row row_height_percent="0" back_color="color-lxmt" overlay_alpha="50" gutter_size="3" column_width_percent="100" shift_y="0" z_index="0" uncode_shortcode_id="133344" back_color_type="uncode-palette"][vc_column column_width_percent="100" align_horizontal="align_center" gutter_size="3" overlay_alpha="50" shift_x="0" shift_y="0" shift_y_down="0" z_index="0" medium_width="0" mobile_width="0" css_animation="bottom-t-top" width="1/1" uncode_shortcode_id="861510"][vc_empty_space empty_h="2"][vc_custom_heading text_color="color-jevc" text_size="fontsize-116604" text_weight="600" text_space="fontspace-111509" uncode_shortcode_id="149686" text_color_type="uncode-palette"]A digital customer wallet to drive an unparalleled, omnichannel shopping experience[/vc_custom_heading][/vc_column][/vc_row][vc_row row_height_percent="0" override_padding="yes" h_padding="2" top_padding="5" bottom_padding="7" back_color="color-lxmt" overlay_alpha="50" gutter_size="3" column_width_percent="100" shift_y="0" z_index="0" bottom_divider="tilt" mobile_visibility="yes" uncode_shortcode_id="742722" back_color_type="uncode-palette"][vc_column column_width_percent="100" position_vertical="middle" gutter_size="3" expand_height="yes" overlay_alpha="50" shift_x="0" shift_y="0" shift_y_down="0" z_index="0" medium_width="0" mobile_width="0" css_animation="bottom-t-top" width="1/1" uncode_shortcode_id="861027"][vc_tabs typography="yes" width_100="yes"][vc_tab gutter_size="2" column_padding="2" title="Real-time performance" tab_id="1664968754-1-41"][vc_row_inner][vc_column_inner width="1/3"][vc_column_text uncode_shortcode_id="209623"]No delays, no background process. All services work omnichannel and in real-time offering the best customer experience.

The in-built pre-authorization mechanism guarantees the highest security in every transaction.[/vc_column_text][/vc_column_inner][vc_column_inner width="2/3"][vc_single_image media="81198" media_width_percent="100" alignment="center" uncode_shortcode_id="100170"][/vc_column_inner][/vc_row_inner][/vc_tab][vc_tab gutter_size="2" column_padding="2" title="Send, share, enjoy" tab_id="1665353605549-5-1"][vc_row_inner][vc_column_inner width="1/3"][vc_column_text uncode_shortcode_id="196646"]Gift Cards and Gift Vouchers can be easily sent from the customer wallet to the recipient wallet, either from brands´APP or ecommerce.

The easiest way to boost your brand recognition and increase loyalty members. [/vc_column_text][/vc_column_inner][vc_column_inner width="2/3"][vc_single_image media="81199" media_width_percent="100" alignment="center" uncode_shortcode_id="203361"][/vc_column_inner][/vc_row_inner][/vc_tab][vc_tab gutter_size="2" column_padding="2" title="Personalized gifts" tab_id="1665353610717-6-6"][vc_row_inner][vc_column_inner width="1/3"][vc_column_text uncode_shortcode_id="102763"]Allow your users not only to gift your brand, but also to make those experiences unique.

Each gift card or gift voucher can be sent with a personal dedication in two simple steps.
[/vc_column_text][/vc_column_inner][vc_column_inner width="2/3"][vc_single_image media="81750" media_width_percent="100" alignment="center" uncode_shortcode_id="120568"][/vc_column_inner][/vc_row_inner][/vc_tab][vc_tab gutter_size="2" column_padding="2" title="Online and in store" tab_id="1665353628055-7-9"][vc_row_inner][vc_column_inner width="1/3"][vc_column_text uncode_shortcode_id="330226"]Bridge the gap between physical and digital and provide your customers a uniform shopping experience.

No matter they are in stores or in your ecommerce, they demand that every service, every benefit applies seamless in brick and mortar stores and ecommerce.[/vc_column_text][/vc_column_inner][vc_column_inner width="2/3"][vc_single_image media="77873" media_width_percent="49" alignment="center" uncode_shortcode_id="114317"][/vc_column_inner][/vc_row_inner][/vc_tab][/vc_tabs][/vc_column][/vc_row][vc_row row_height_percent="0" override_padding="yes" h_padding="2" top_padding="5" bottom_padding="7" back_color="color-lxmt" overlay_alpha="50" gutter_size="3" column_width_percent="100" shift_y="0" z_index="0" bottom_divider="tilt" desktop_visibility="yes" medium_visibility="yes" uncode_shortcode_id="146370" back_color_type="uncode-palette"][vc_column column_width_percent="100" position_vertical="middle" gutter_size="3" expand_height="yes" overlay_alpha="50" shift_x="0" shift_y="0" shift_y_down="0" z_index="0" medium_width="0" mobile_width="0" css_animation="bottom-t-top" width="1/1" uncode_shortcode_id="861027"][vc_row_inner][vc_column_inner width="1/1"][vc_custom_heading text_color="accent" heading_semantic="h3" text_size="fontsize-160000" text_weight="700" uncode_shortcode_id="255097" text_color_type="uncode-palette"]Real-time performance[/vc_custom_heading][vc_column_text uncode_shortcode_id="209623"]No delays, no background process. All services work omnichannel and in real-time offering the best customer experience.

The in-built pre-authorization mechanism guarantees the highest security in every transaction.[/vc_column_text][vc_single_image media="81198" media_width_percent="100" alignment="center" uncode_shortcode_id="100170"][/vc_column_inner][/vc_row_inner][vc_row_inner][vc_column_inner width="1/1"][vc_custom_heading text_color="accent" heading_semantic="h3" text_size="fontsize-160000" text_weight="700" uncode_shortcode_id="147070" text_color_type="uncode-palette"]Send, share, enjoy[/vc_custom_heading][vc_column_text uncode_shortcode_id="196646"]Gift Cards and Gift Vouchers can be easily sent from the customer wallet to the recipient wallet, either from brands´APP or ecommerce.

The easiest way to boost your brand recognition and increase loyalty members. [/vc_column_text][vc_single_image media="81199" media_width_percent="100" alignment="center" uncode_shortcode_id="203361"][/vc_column_inner][/vc_row_inner][vc_row_inner][vc_column_inner width="1/1"][vc_custom_heading text_color="accent" heading_semantic="h3" text_size="fontsize-160000" text_weight="700" uncode_shortcode_id="172565" text_color_type="uncode-palette"]Personalized gifts[/vc_custom_heading][vc_column_text uncode_shortcode_id="102763"]Allow your users not only to gift your brand, but also to make those experiences unique.

Each gift card or gift voucher can be sent with a personal dedication in two simple steps.
[/vc_column_text][vc_single_image media="81750" media_width_percent="100" alignment="center" uncode_shortcode_id="433756"][/vc_column_inner][/vc_row_inner][vc_row_inner][vc_column_inner width="1/1"][vc_custom_heading text_color="accent" heading_semantic="h3" text_size="fontsize-160000" text_weight="700" uncode_shortcode_id="837148" text_color_type="uncode-palette"]Online and in store[/vc_custom_heading][vc_column_text uncode_shortcode_id="660271"]Bridge the gap between physical and digital and provide your customers a uniform shopping experience.

No matter they are in stores or in your ecommerce, they demand that every service, every benefit applies seamless in brick and mortar stores and ecommerce.[/vc_column_text][vc_single_image media="77873" media_width_percent="50" alignment="center" uncode_shortcode_id="771568"][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row row_height_percent="0" override_padding="yes" h_padding="2" top_padding="5" bottom_padding="5" back_color="color-lxmt" overlay_alpha="50" gutter_size="3" column_width_percent="100" shift_y="0" z_index="0" content_parallax="0" uncode_shortcode_id="174876" back_color_type="uncode-palette"][vc_column column_width_use_pixel="yes" gutter_size="4" override_padding="yes" column_padding="3" back_color="color-xsdn" overlay_alpha="50" radius="std" shift_x="0" shift_y="0" shift_y_down="0" z_index="0" medium_width="0" mobile_width="0" width="1/1" column_width_pixel="1024" uncode_shortcode_id="176588" back_color_type="uncode-palette"][vc_row_inner][vc_column_inner column_width_percent="100" align_horizontal="align_center" gutter_size="2" overlay_alpha="50" shift_x="0" shift_y="0" shift_y_down="0" z_index="0" medium_width="0" mobile_width="0" width="1/1"][vc_custom_heading text_color="accent" heading_semantic="h6" text_size="fontsize-160000" text_transform="uppercase" text_space="fontspace-135905" uncode_shortcode_id="127724" text_color_type="uncode-palette"]The essential[/vc_custom_heading][vc_custom_heading heading_semantic="h3" text_font="font-112323" text_size="fontsize-155944" uncode_shortcode_id="124926"]Frequently asked questions[/vc_custom_heading][/vc_column_inner][/vc_row_inner][vc_accordion typography="advanced" gutter_simple="0" titles_font="font-112323" active_tab="0" uncode_shortcode_id="175577"][vc_accordion_tab gutter_size="2" column_padding="2" title="What omnichannel digital services does Wapping offer for retail?" tab_id="d21d5937-3bb0-215556789140011555679505952f738-7f8541782202251113178221340135417822164494291782470079581178247245872517824728565111782473789565"][vc_column_text uncode_shortcode_id="163094"]
Wapping provides a comprehensive suite of omnichannel digital services for retailers, including a customer wallet, digital gift cards, coupons, prepaid cards, digital receipts, and real-time benefit management. All these services are designed to integrate seamlessly across physical stores, e-commerce, and digital channels, creating a unified customer experience where benefits can be activated and redeemed effortlessly at every touchpoint.

[/vc_column_text][/vc_accordion_tab][vc_accordion_tab gutter_size="2" column_padding="2" title="How does Wapping’s omnichannel customer wallet work?" tab_id="6dad8f3c-7309-815556789140011555679505952f738-7f8501782202251113178221340135417822164494291782470079581178247245872517824728565111782473789565"][vc_column_text uncode_shortcode_id="151316"]
Wapping’s omnichannel customer wallet centralizes all of a customer’s digital assets in a single place, including gift cards, coupons, balances, rewards, and promotions. The wallet is connected to the brand’s systems in real time, allowing customers to redeem any benefit both in-store and online, ensuring a seamless, uninterrupted, and fully digital shopping experience.

[/vc_column_text][/vc_accordion_tab][vc_accordion_tab gutter_size="2" column_padding="2" title="What are the benefits of Wapping’s digital receipt for physical stores and e-commerce?" tab_id="9346230d-a835-915556789140011555679505952f738-7f8531782202251113178221340135417822164494291782470079581178247245872517824728565111782473789565"][vc_column_text uncode_shortcode_id="122963"]Wapping’s digital receipt replaces paper receipts and consolidates the customer’s purchase history across all channels. Customers can access their transactions from any device, making returns, exchanges, and purchase inquiries faster and more convenient. In addition, the digital receipt is linked to the customer’s unified profile, enabling brands to trigger personalized rewards, promotions, and loyalty actions based on purchase history.[/vc_column_text][/vc_accordion_tab][vc_accordion_tab gutter_size="2" column_padding="2" title="How do digital gift cards and coupons work in Wapping?" tab_id="1782473897991-3-5"][vc_column_text uncode_shortcode_id="974574"]Wapping’s digital gift cards and coupons can be created, distributed, and redeemed through a fully omnichannel process. Customers receive them directly in their digital wallet, where they can use or share them without additional steps, whether shopping in-store or online. These digital assets can also be personalized according to campaigns, customer segments, products, or sales channels, making them a powerful tool for customer acquisition, loyalty, and re-engagement in real time.[/vc_column_text][/vc_accordion_tab][/vc_accordion][/vc_column][/vc_row]